Privacy Policy
Effective Date: August 10, 2025
1. Introduction & Scope
StartupLab Business Center (“StartupLab,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you:
• Visit our website www.startuplab.ph
• Interact with us via Facebook Messenger (through our official Facebook Page or embedded chat widgets)
• Use any of our services or submit inquiries online
By using our website or communicating with us, you consent to the practices described in this policy. This policy complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and applicable international standards such as the General Data Protection Regulation (GDPR).
2. Information We Collect
We may collect the following types of information:
a. Information You Provide
• Name, email address, phone number, and business information (via forms or Messenger)
• Messages, inquiries, and service requests sent through Facebook Messenger
• Any additional information you choose to share with us voluntarily
b. Information Collected Automatically
• Your public profile (name, profile picture) when you send us a message (via Messenger)
• IP address, browser type, device information, and operating system
• Website usage data via cookies and analytics tools (e.g., Google Analytics)
• Referring website URLs and pages visited
3. How We Collect Information
We collect information through:
• Website forms (contact, inquiry, registration)
• Facebook Messenger conversations
• Cookies & analytics tools tracking website interactions
• Email communications you send to us
4. Purpose of Data Collection
We process your information to:
• Respond to inquiries and provide customer support
• Process service requests and bookings
• Send important updates about our services
• Improve website performance and user experience
• Comply with legal and regulatory requirements
5. Legal Basis for Processing
Our data processing is based on:
• Your consent (when you voluntarily provide information)
• Contractual necessity (to deliver requested services)
• Legitimate interests (to improve our services and website security)
• Legal obligations (compliance with the Philippine Data Privacy Act and other applicable laws)
6. Use of Cookies & Analytics Tools
We use cookies to:
• Enable website functionality
• Analyze traffic and improve performance
• Personalize your experience
You can control cookies through your browser settings, but disabling them may affect website functionality.
7. Facebook Messenger Data Handling
When you send us a message via Facebook Messenger:
• Your message is transmitted and processed through Meta Platforms, Inc. systems.
• We only use Messenger data for customer support, responding to inquiries, and service-related communication.
• We do not sell, rent, or share your Messenger messages with third parties for marketing purposes.
• To learn how Meta processes your data, see Meta’s Privacy Policy.
• You may delete your Messenger history by manually deleting the conversation from your Messenger app.
8. Data Sharing & Disclosure
We may share your information only with:
• Authorized StartupLab staff who need it to fulfill your requests
• Service providers (e.g., hosting, CRM, analytics) under strict confidentiality agreements
• Regulatory authorities if required by law
We do not sell or trade your personal information.
9. Data Storage, Security & Retention
• Your data is stored securely in password-protected and encrypted systems.
• We retain data only as long as necessary for the purposes stated in this policy, unless a longer retention period is required by law.
10. Your Rights
Under the Philippine Data Privacy Act and applicable laws, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw your consent at any time
• Lodge a complaint with the National Privacy Commission (NPC) in the Philippines
11. How to Opt-Out or Request Deletion
To opt-out of communications or request deletion of your data:
• Please read Steps to Request a Deletion.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services after changes means you accept the updated policy.
13. Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
StartupLab Business Center
Email: hello@startuplab.ph
Website: www.startuplab.ph
Address: StartupLab Business Center & AI Consultancy OPC, 2nd Floor, Pearl Plaza Building, General Trias, Cavite Philippines 4107