Privacy Policy

1. Introduction

StartupLab ("StartupLab," "we," "us," or "our") operates a coworking space, virtual office, business support services, and an online ecosystem of partner platforms based in General Trias, Cavite, Philippines. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in person, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, and mailing address, when you fill out a contact or membership form.
• Account and membership information — business name, registration details, and billing information, when you sign up for coworking, virtual office, or other paid services.
• Usage data — pages visited, time spent on the site, referring URLs, browser type, and device information, collected automatically through cookies and similar technologies.
• Communications — records of your correspondence with us, including inquiries submitted through our contact form.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our coworking, virtual office, and business support services;
• Respond to inquiries, process membership applications, and manage bookings;
• Send administrative communications, such as billing notices and service updates;
• Improve our website, services, and the overall member experience;
• Comply with legal obligations, including tax, business registration, and regulatory requirements.

4. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g., payment processors, email and hosting providers), under confidentiality obligations;
• Ecosystem partners (such as Academy, Simply Source, StepUp, Ribo, Projek, Kyro, Intern Heroes, SkillPath, ZenKraft, ZenCafe, and ToyForge) only when you explicitly choose to engage with their services;
• Government agencies or regulators when required by law, such as for business registration or tax compliance; and
• Successors in the event of a merger, acquisition, or sale of business assets.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

6. Your Rights

Under the Data Privacy Act of 2012, you have the right to:

• Be informed that your personal information will be, is being, or has been processed;
• Access your personal information held by us;
• Correct any inaccurate or outdated personal information;
• Object to the processing of your personal information;
• Request the erasure or blocking of your personal information under certain conditions; and
• Lodge a complaint with the National Privacy Commission.

To exercise any of these rights, contact us using the details in Section 11 below.

7. Cookies & Tracking

Our website may use cookies and similar tracking technologies (such as Google Analytics or Google Tag Manager, where enabled) to understand how visitors use our site and to improve its performance. You can control or disable cookies through your browser settings. See our Cookie Policy for details.

8. Data Security

We implement reasonable organizational, physical, and technical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when this policy was last revised. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

StartupLab Business Center
2nd Floor Pearl Plaza Building, 7001 Felix Avenue, Barangay Navarro
General Trias, Cavite, Philippines
Email: hello@startuplab.ph
Phone: +63 917 715 2587